Shipping policy

European Union Shipping

Free EU Shipping: Orders over €40 ship free within the European Union. Orders under €40 ship for a flat €8.49.

Fulfillment Warehouse: EU orders (including Germany / thevapetrix.de and the Netherlands / thevapetrix.nl) ship from our warehouse in the UK.

Handling Time: Orders are processed within 1–2 business days prior to carrier dispatch.

Standard Tracked Delivery (EU):

  • Transit Time: Typically 3–9 business days after dispatch.
  • Cost: FREE on orders €40 and up (€8.49 under the threshold).
  • Tracking: Tracking number emailed on dispatch. Final-mile delivery is commonly handled by local carriers such as DHL, Hermes, or DPD.

Priority Options (EU):

  • UPS Standard (approx. 3 business days): €19.99
  • UPS Express (approx. 1 business day): €39.99

The 1–2 business day warehouse handling time still applies. Dispatch Monday–Friday.

Duties & Taxes (EU): Taxes are calculated and collected at checkout. For standard EU orders there are no unexpected customs charges on delivery.

International Shipping (Outside the EU)

Shipping is available to most countries. Rates are calculated at checkout. Outside the EU, import duties/taxes may apply and remain the recipient’s responsibility.

Transit Expectations (non-EU): Typically 5–15 business days, occasionally up to 30 days depending on customs.

Dispatch Location & Returns

Dispatch Location: Orders for the UK, the EU and the rest of the world ship from the UK. Orders for the USA, Canada and the rest of the Americas ship from our US logistics partners.

Tip: For US or UK orders, select the matching regional storefront via the country/currency selector (.com / .co.uk).

Returns (shipping policy summary): Unused or lightly used items can be returned within 30 days of delivery, as long as they’re thoroughly cleaned, dry and residue-free, and come back in good condition with all parts included. Return shipping costs remain the customer’s responsibility. See the Refund / Returns policy for full details.

Registered office: BMTick UK EU USA LTD, Nottingham, United Kingdom.