Shipping policy

EU Shipping & Delivery

Free EU Shipping: Orders over €40 ship free across the European continent. For orders under €40, a flat shipping fee of €8.49 applies.

Processing Time: All orders require 1–2 business days for processing before shipment. Delivery delays caused by the carrier are beyond our control.

Standard EU Delivery: All orders are dispatched seamlessly from our headquarters in the United Kingdom.

  • Transit Time: Typical delivery takes 4–6 business days.
  • Carriers: We utilize trusted networks including Royal Mail, Spring Logistics, and Landmark Global.
  • Tracking: Full end-to-end tracking is included with all shipments.

Priority Shipping (EU): Expedited options are processed on business days only (Monday–Friday).

  • UPS Standard: Delivery in approx. 3 business days for €14.99.
  • UPS Express: Delivery in approx. 1 business day for €34.99.

100% Protection from Duties & Fees

All taxes and import duties are calculated and pre-paid directly at checkout. Your shipping cost comprehensively covers all current customs processing charges—including the recent €3 courier handling fees—as well as any upcoming regulatory changes or rate increases. The price you see is the final price, ensuring your package is delivered straight to your door with zero hidden surprises or additional payment requests upon arrival.

International Shipping (Outside the EU)

Dispatch Location: Depending on stock and delivery speed, international orders outside our core zones may be shipped from either the United States or the United Kingdom to minimize costs and transit times.

Transit Expectations: Please be patient with international deliveries. While standard transit typically takes 5–15 business days, customs processing and local networks can occasionally extend this up to 30 days.

Customs Information: Shipments outside the EU may be subject to local import duties and customs fees. These charges are not included in our shipping costs and remain the sole responsibility of the customer. Please check your local regulations before purchasing.

International Returns & Warranty

Warranty & Used Items: We do not accept international returns or warranty claims for any dry herb vaporizer parts that have been used or opened.

Unused Returns: Completely unused and unopened items in factory condition may be returned within 30 days of receipt. Return shipping costs are not covered by The Vapetrix.

If you experience any issues with your order or delivery, please contact our customer service team directly via LiveChat.